Terms of Service

1. About us and these terms

BubbleBasket (“BubbleBasket”, the “Platform”, “we”, “us”) is operated by Pixtech Ltd, a company registered in England and Wales (company number 17162193). These Terms of Service (the “Terms”) form a legally binding agreement between Pixtech Ltd and the business that registers for or uses the Platform (“you”, the “Tenant”).

By creating an account, subscribing, or otherwise using the Platform, you confirm that you accept these Terms and that you have authority to bind your business to them. If you do not agree, you must not use the Platform.

2. Definitions

• Platform — the BubbleBasket software, storefront, dashboard and related services.
• Tenant — the laundrette or garment-care business that holds an account with us.
• End Customer — a customer of the Tenant who books through the Tenant’s storefront.
• Subscription — the paid plan under which you access the Platform.
• Tenant Data — the content and personal data you or your End Customers submit to the Platform.

3. The service

The Platform provides each Tenant with a branded online booking flow, a staff dashboard for managing orders, coverage, pricing and availability, transactional email to End Customers, and card-on-file payment tooling. We provide the Platform on a software-as-a-service basis; features vary by Subscription plan and may change over time (see clause 12).

4. Your account

You are responsible for the accuracy of your account details, for keeping login credentials secure, and for all activity under your account and that of the staff users you invite. You must notify us promptly of any unauthorised access. You are responsible for the acts and omissions of your staff users as if they were your own.

5. Subscriptions, fees and billing

• Subscriptions are offered on the plans published at bubblebasket.io/pricing, billed monthly or annually in advance.
• Fees are stated exclusive of VAT, which is added where applicable. Payment is taken by card through our payment provider.
• Unless stated otherwise, fees are non-refundable for the period in which they fall due. You can cancel at any time, effective at the end of your current billing period.
• We may change our fees on at least 30 days’ notice; changes take effect at your next renewal.
• Where we have granted you complimentary or discounted access, that arrangement is described in your dashboard and may be time-limited.

6. Free trials

We may offer a free trial. At the end of the trial your Subscription continues on your selected plan unless you cancel beforehand. We may modify or withdraw trials at any time.

7. Payments between you and your End Customers

End Customer payments are processed through your own connected Stripe account. You are the merchant of record for those transactions: you receive the funds directly, and you are responsible for fulfilment, pricing, refunds, chargebacks and any related tax. Pixtech Ltd is not a party to the contract between you and your End Customers and does not take a commission on your takings. Your use of Stripe is subject to Stripe’s own terms.

8. Your responsibilities and acceptable use

• You are responsible for the lawfulness, accuracy and fulfilment of the services you sell through the Platform, including prices, service descriptions, coverage and turnaround times.
• You must comply with all applicable laws, including consumer-protection and data-protection law, in your dealings with End Customers.
• You must not use the Platform to send unlawful, infringing or harmful content, to impersonate another business, or to attempt to access other Tenants’ data.
• You must not interfere with, probe or overload the Platform, or attempt to circumvent its security or tenant-isolation controls.

9. Your content and data

You retain ownership of your Tenant Data. You grant us a licence to host, process and display it solely to provide and support the Platform. Our handling of personal data is described in our Privacy Policy, and where we process End Customer personal data on your behalf we do so as your processor under a data processing agreement.

10. Our intellectual property

The Platform, and all software, branding and materials we provide (excluding your Tenant Data and your own brand assets), are owned by Pixtech Ltd or our licensors. We grant you a non-exclusive, non-transferable right to use the Platform during your Subscription. You may not copy, resell, reverse-engineer or create derivative works from the Platform.

11. Third-party services

The Platform relies on third-party services (including hosting, payments, email, SMS and address/postcode lookup). We are not responsible for those services’ availability or acts, and your use of them may be subject to their own terms.

12. Availability, support and changes

We aim to keep the Platform available and to provide reasonable support, but we do not guarantee uninterrupted or error-free operation, and we may carry out maintenance. We may add, change or remove features; where a change is material and detrimental we will give reasonable notice.

13. Suspension and termination

You may cancel your Subscription at any time from your dashboard. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Platform unlawfully. On termination your right to use the Platform ends; we will make your Tenant Data available for export for a reasonable period and then delete it in line with our Privacy Policy, save where we must retain records by law.

14. Warranties and disclaimers

The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all implied warranties. Nothing in these Terms excludes liability that cannot lawfully be excluded.

15. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law. Subject to that, we are not liable for loss of profits, revenue, goodwill or data, or for indirect or consequential loss; and our total liability arising out of or in connection with the Platform in any 12-month period is limited to the fees you paid to us in that period.

16. Indemnity

You will indemnify us against claims, losses and costs arising from your use of the Platform in breach of these Terms, from your Tenant Data, or from your dealings with your End Customers.

17. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform its obligations under these Terms.

18. Changes to these Terms

We may update these Terms from time to time. Where changes are material we will give reasonable notice (for example by email or in the dashboard). Continued use of the Platform after changes take effect constitutes acceptance.

19. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

20. Contact

Pixtech Ltd, operator of BubbleBasket. Questions about these Terms can be sent to hello@bubblebasket.io.